For Patients & Visitors

At Sovah Health - Danville, our focus is first and foremost on providing quality care to all our patients.  Sovah Health - Danville is committed to patient-centered care. We believe that involving patients in their own care improves outcomes and encourages them to better understand their care management. Patients and/or family members (care partners) are encouraged to speak up and participate with questions and concerns about patient care and treatment. 

Browse through the links below to know what to expect as a patient at our hospital.

Patient Rights

Impartial access to care and treatment provided without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, and sources of payment for care.

Before you Arrive

We want your registration process to go as smoothly as possible. Admissions are processed via the registration clerks; after hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.

To minimize your wait time in registration, please print the 'Pre-Registration Form', complete and bring with you.  If you have any questions you may contact Admissions at 434.799.2280 or Toll Free 800.478.0688.

When you arrive at the hospital, please report to the Central Registration Desk located on the first floor of the hospital, across from the main A elevators. Valet parking is available at no charge for our patients and their families.  The valet podium is located at our main entrance from 6 a.m. - 4 p.m. on Monday-Friday.

Notice of Privacy Practices - HIPAA (Health Insurance Portability and Accountability Act)

The Registration Process

All patients are required to go through the hospital registration process in order for the departments to accurately perform and record your stay with us. Our main priority is to perform the registration process as quickly and accurately as possible.

Your Admissions Representative is required to ask you detailed questions in order to complete this process. You will be asked to provide photo Identification and proof of Insurance (if available). In order to maintain accuracy standards with your billing statement, we must verify this information on each visit to our facility.

Once the registration process has been completed, you will be asked to sign a treatment authorization form allowing us to perform the service(s) your Physician has ordered. You may also be asked to sign additional forms. Your Admissions Representative will explain these forms to you prior to requesting your signature. The Admissions Representative may ask for you to pay any known Co-payments or Deductibles due on your Insurance policy. Payment is expected prior to receiving services at our facility.

If you do not have any insurance coverage or you have insufficient insurance coverage and are unable to pay your hospital bill Sovah Health - Danville is pleased to provide, at no additional cost to you, help with applying for medical assistance programs or work with you to arrange a manageable payment plan.  For help in applying for financial assistance please contact one of our onsite MedAssist representatives at 434-799-2285.  To establish payment arrangements while you are in the hospital, contact one of our Benefits Advisors at 434-799-2288.  For assistance after discharge, you may contact our Business Office at 434-799-3780. Learn more about our financial assistance program by clicking here.

What to Bring

You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you have any personal items with you during your stay, please make sure your nurse is aware that you have them in your possession. These items are your responsibility to keep up with.

  • Photo identification (ie. Driver’s license)
  • Physician Orders
  • Insurance, Medicare or Medicaid card
  • Social Security Card
  • Advanced Directives (if available)
  • Work-related injury - workers' compensation claim number and any claim forms required by your employer
  • List of all daily medications including the name strength and dosage information

Do Not Bring - Do not bring watches, jewelry, cash or other valuable to the hospital. Sovah Health - Danville will only be responsible for these items if they are given to Security. Ask your nurse about having your valuables locked up by Security. Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking including the name strength and dosage information.

Additional Patient Services

Pastoral Care - At Sovah Health - Danville we are committed to bringing people to health and wholeness. The staff of our pastoral care department provides services that are designed to address the spiritual dimensions of illness. Spiritual health is a vital component of our overall sense of health and well-being.
To provide these spiritual support services, we have a staff of chaplains drawn from many different denominations. These compassionate men and women have extensive training in theology, psychology and healthcare ministry. Chaplains are available 24 hours a day for patients and families of all faith traditions. To arrange for a chaplain, please ask your nurse or call the Pastoral Care Department at 434.799.3731.

Use of the Chapel - Our Chapel is open at all hours to all people, patients, families and staff. The chapel is an ideal place for sanctuary, to refocus, to find a sense of place, to pray, meditate or just be alone with your thoughts.

Directions - The Chapel is located on the third floor in the “B” building. Take the A or B elevator and turn right, going directly straight ahead to the end of the hallway, past the waiting area.

Case Management - If you need help with nursing home placement, home health care or arranging for medical equipment in your home, we will be happy to provide assistance from a social worker or case manager. Please call 434.799.3768 or the patient representative at 434.799.4591.

Interpreters - If it’s difficult for you to communicate for any reason, you can request interpreter services. We have interpreters for foreign languages or for sign language. Please communicate with your nurse if you require this service.

Notary Public - For patients who need to sign legal documents, notary services are available Monday through Friday from 8:30 a.m. until 5 p.m. During these hours, please call your patient representative 434.799.4591. After these hours, please call the hospital operator (dial 0) for assistance

Patient Representative - Our patient representative serves as a liaison among patients, family members and DRMC associates. He/she is available to help answer any questions related to your hospital stay, listen to your concerns or comments, and resolve any problems. Please call 434.799.4591 to speak to a representative between 8:30 a.m. and 5 p.m. After these hours, call the hospital operator (dial 0), who will page a representative for you.

Going Home

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.

Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Reminders - a few reminders as you prepare to go home:

  • Remember to keep all records of bills, insurance forms, payments of claims, receipts and other papers because many of these expenses are tax deductible.
  • If you plan to change your residence, give the admitting office your new forwarding address for any mail or gifts that might come to you after your discharge.
  • Follow your doctor’s recommendations for your continued recovery.
  • Your nurse will offer education for any of the following that may apply at the time of discharge: medications, special diet instructions, heart failure, diabetes, rehabilitation, cardiac rehab, transportation and care notes/restrictions.
  • If you require continued care and meet qualifications, our nurses and therapists can help you complete your recovery at home. Ask us about our homecare.

Lost & Found - If you lose or leave something behind, please notify your nurse or call Environmental Services at 434.799.3821. We will make every effort to find and return the items to you.

Billing and Insurance

Hospitals and doctors charge separately - Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist, or radiologist. These physicians are not employees of the hospital. If you have questions about your bill, please call the Business Office at 855.426.0142 and we will be happy to help you.

Billing and Insurance Information - click here to pay online, find information about financial assistance or contact our Business Office.