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The Nurse Line

from Better Health magazine, Fall, 2000

Have a Health Question? Then Call The Nurse Line

Have you ever noticed that medical questions always seem to arise after business hours - when there's The Nurse Line no one around to ask? That's precisely why Danville Regional Health System is offering a new, 24-hour The Nurse Line telephone line - designed to help you determine your next steps when you have health questions.

According to Chris Hackler, B.S.N., Director of Women's and Children's Services at Danville Regional Health System, the service is free and easy to use - and offers immediate benefits to the community. "The The Nurse Line program is a computerized, symptom-based system that our nurses use to determine protocols for various health problems," said Ms. Hackler. "It is not designed to give you a diagnosis. It is meant to help you determine whether or not you should see a doctor immediately, wait until the next day, or take measures yourself at home."

When you dial the Health Referral Line at (434) 799-WELL or 1-877-799-WELL, you will be given a voice prompt to choose to speak to a health referral representative or to talk to a nurse. "If you are looking for information on a health topic, want to register for a class, or need to find a physician, you should speak to your health referral representative," said Ms. Hackler. "But if you have questions regarding a health problem, you may want to connect with The Nurse Line."

Calls are received seven days a week, 24 hours a day by on-duty registered nurses at the Medical Center's pediatrics unit. "The nurse will ask you what your symptoms are, and based upon what you say, he or she will ask more specific questions based on medical protocols. The computer system helps us to recommend a course of action."

The program is overseen by a medical directory who ensure the program's effectiveness. Each nurse has received extensive training on the system. "This is a wonderful service to the community, and we want everyone to feel free to utilize it," said Ms. Hackler. "There's no problem too small for The Nurse Line, and it's free to the public."

To talk to a nurse, seven days a week, 24 hours a day, call The Nurse Line at (434) 799-WELL or toll-free at 1-877-799-WELL. For comments about our Web site, or for questions regarding the many services of Danville Regional Health System, e-mail us.